Privacy policy

Privacy policy governs how to use personal data that we collect, receive and store about an individual in connection with the use of:

• When you visit our websites, portal or our payment panels our client may use on their website, the website features and services provided to you.
• When you apply to use our products and services.
• Your use of our software including mobile and desktop application provided by Gatewayeast; and
• E-mail, other electronic messages including SMS, telephone, webchat, website/portal and other communication between you and Gatewayeast.

Together these are all introduced to in this policy as "Services".

Introduction

This privacy policy describes our data practices and the choices you can make about the way our personal data means any information or data that may be utilized, either alone or in a merger with other data, to personally identify an individual, including the person's name, personal profile, e-mail address, physical address or additional contact information.
We strongly advise you to read this privacy policy prudently to understand our policies and practices about your personal data and how we will use it. If you disagree with our policies, please discontinue and avoid using our services.
By visiting www.gatewayeast.com and/or our services, you accept and consent to the practices described in privacy policy.

Information we may collect from you

We hold, collect and use the information listed below as it is essential for the proper performance of the commitment between you and us, to provide you with the services, to support the legitimate interests in better understanding, securing and improving our services and overall performance to allow us to fall in with the legal and contractual obligations.
We collect the following information's.

Information you give us

We receive and keep any information including personal and financial information you share with us including when you (or your business): enquire of or make an application for our services; register to us and/or use of our any services; upload or store information with us adopting our services; and when you connect with us through e-mail, SMS, a web portal, or the telephone or other electronic channel. Such data may have your or your customer's:

• Name along with first name and family name, date of birth, e-mail address, username, password, address, nationality and country of residence.
• Card's primary account number, card expiry date, bank and/or issuer details.
• Information related to any item purchased, including the purchase's location, the value, the time and description of the thing given with such acquisition.
• Any other info about you and your customer you share.

Information we collect about you

We receive and store certain information whenever you interact with us; for example, by way of "Cookies" or similar technology. We also obtain certain information when your web browser accesses our services and other content provided by or representing us on other websites when clicking on e-mails including, the IP (Internet Protocol) address utilized to connect your computer or device to the internet, your log-in data, browser's type and version, plug-in types and versions, and operating system platform.

For detailed information, please refer to our cookies policy or see the separate cookies section below:

E-mail and other communication

We may receive information about you and your use of our services when we connect with each other, including when you open an e-mail, a message from us and the use of electronic identifiers (Sometimes known as device "finger-print"), for instance, Internet Protocol Addresses or telephone numbers.

Information from other sources

We may share or receive information about you with or from additional sources and include it to our account information, including when you use any other websites we operate or other services we provide. We are also working hard with third parties (including, for example, business partners, financial institutions, merchants, subcontractor in technical, payment and delivery services, advertising networks, analytics providers, search information providers and fraud prevention agencies). We may draw information about you from them or provide such information to them.

Uses made of the information

Your data (As above) will include information about you (Or your company) and transactions. If you share your information with us, including sensitive info about yourself and others, you agree that we can use this data in the way set out in this privacy policy.
We may make use of and share your personal data with our subsidiaries and other affiliated companies, business partners, financial institutions, employees, professional advisors, sub-contractors, fraud prevention agencies, and third parties service provider to help them and us:

• To serve our services to you and your business, including fulfilling our duty to you or to financial or other institutions in correlation with the service we provide to you.
• To optimize and develop our business, including without limitation to advance our portal, products, and services.
• To share details with you about the products and services you have requested, or we think it may delight you.
• To manage or enforce our rights, terms of use or any other contracts with you for the provision of our services.
• To recognize and authenticate your access to non-public parts of our services.
• To deliver you service and administrative e-mails and texts, including the information about important changes and development in our services, to provide you important service-related notices like security notices, transaction notices and to contact us or administrative request. These e-mails and messages are a fundamental part of the services, and you may not opt-out them.
• To develop and test products and services.
• To obtain your views on our services, products and portal.
• To support in case of any inquiry by us, other financial organizations or third parties into any suspected criminal activity.
• To identify and track frauds, other organizations and we may access and use information recorded by fraud prevention agencies.
• To obey local and national laws, including card scheme rules and requests from law enforcement and regularity authorities.
• In respect of marketing, analyzing the market and similar undertakings, we may use your data for such purposes whether or not you are acquired as or continue to receive our services. If you no longer want to receive marketing and promotional information from us, please let us know by "Contact Us" section.

Disclosure of your information

We may share your data with any group member, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may share your info with selected third parties, including:

• Business partners, suppliers and sub-contractors
• Credit and financial institutes
• Service providers and partners

We may disclose your information with third parties:

• Where we required or permitted to do so by law
• Business transfers
• With your permission

Your Rights

Data subject rights

To the range that you wish to exercise your rights under applicable law to retrieve and rectification or ensure of your data held with www.gatewayeast.com, or to restrict such personal info processing, or to port such personal data, please contact our support team at hi@gatewayeast.com

Opting out

If you tender to no longer receive marketing-related messages from us, or if you would tender that we do not share personal data about you with any of your business partners, you may opt-out of getting messages from us or from the future sharing information about you by keeping to the "Unsubscribe" instructions in the latest such message you have received. We will try to comply with your request as soon as reasonably feasible. Please remember that if you opt-out receiving promotional message from this website, we will continue to send you transactional message and important account-related information regarding this website or services offered through this website.

Choice

Every time, you may choose whether or not to share or disclose personal data. Suppose you decide not to provide personal data which is mandatory to use our services altogether. In that case, you may still explore some parts of our website and services available to the general public. However, you will be unable to approach certain features, programs, and services that require authentication or involve our interaction with you.

Legal Basis for Processing

• Based on your consent, including where permission is requested as a condition of the business.
• Where important for the performance of any contract we have with you.
• Gatewayeast has a legitimate interest in processing data, subject to such actions not revoke your own rights and freedoms in opposing to such processing.
• We're needed by law or similar rules.

Cookies

Gatewayeast uses cookies to differentiate you from other users of the portal. This assists us to provide you with a good experience when you browse the website and also allows us to improve our site.
To get more information about cookies, including how to see what cookies have been set and how to manage, block or delete them, see our Cookies Policy.

Changes to our Privacy Policy

We hold the right to change this privacy policy at any time at our volition. Any revision we may make to our privacy policy in the future will be published on this page and, where applicable, notified to you by e-mail. Please check back often to look at any updates or revision to our privacy policy.
If you make use of the website or the services after we have put out such changes, you will agree to be bound by those changes. If you disagree to be bound by the policy at any time, you should not use our website or services.

Legal Disclaimer

We are not responsible nor will be accountable to you in any way for events beyond our direct control. Because of the complex and frequently changing nature of our technology and business, we cannot guarantee nor do we show that our performance will be glitch-free, and to the maximum extent permitted by law, we will not be responsible for any direct, indirect, incidental, resulting from or punitive damage or other loss suffered by you and relating to the use or release of your personal data.

Contact Us

If you have remarks or questions regarding our privacy policy or if you have any concern about your privacy, you can contact our support team at hi@gatewayeast.com.